Privacy Policy – Ekdokane.com

Last Updated: 23 November 25

At Ekdokane.com, your privacy is extremely important to us.
This Privacy Policy explains how we collect, use, protect, and manage your information when you shop with us or use our services.

By accessing or using Ekdokane.com, you agree to the practices described in this policy.

1. Information We Collect

a) Personal Information

We may collect:

• Full Name

• Phone Number

• Email Address

• Billing & Shipping Address

• Payment Details (securely processed by payment gateways)

b) Non-Personal Information

• Browser type

• Device information

• IP address

• Cookies & usage data

• Pages visited and actions taken on the website

2. How We Use Your Information

We use the collected information to:

• Process and deliver your orders

• Send order updates, confirmations, and invoices

• Provide customer support

• Improve website experience and services

• Detect and prevent fraud

• Personalize shopping experience

• Send promotional offers (only with your permission)

3. How We Protect Your Information

Your security is our priority.
We use the following protection methods:

• SSL encryption (HTTPS secure browsing)

• Encrypted payment gateways

• Firewall and malware protection

• Limited access to customer data

• Secure storage systems

We never sell, trade, or rent your personal information.

4. Sharing of Information

We may share information only with:

• Payment gateways (for secure transactions)

• Delivery partners (for fulfilling your orders)

• Technical service providers (for website operation)

These partners are required to keep your information safe and confidential.

We do not share or sell data to any third-party marketing agencies.

5. Cookies

We use cookies to:

• Improve website performance

• Track cart items

• Save your preferences

• Analyze website traffic

You can disable cookies in your browser settings anytime, but some features may not work properly.

6. Your Rights

As a customer, you have the right to:

• Access your personal information

• Request corrections

• Request account deletion

• Opt-out of marketing emails

• Withdraw consent

To exercise any of these rights, contact us at contact@ekdokane.com.

7. Third-Party Links

Our website may contain links to external websites.
We are not responsible for their privacy policies or practices.

8. Children’s Privacy

Ekdokane.com does not knowingly collect information from children under 13 years.

9. Updates to This Policy

We may update the Privacy Policy occasionally.
Any changes will be posted on this page with the updated date.

10. Contact Us

If you have questions about our Privacy Policy, contact us:

📞 +880 1734-842060
📧 contact@ekdokane.com
📍 Ghatail, Tangail, Bangladesh